Refund Policy for iCreate Pro

Effective Date: July 21, 2023

Thank you for using iCreate Pro. We value your satisfaction and want to ensure you have a positive experience with our app. This refund policy outlines the terms and conditions for refunds processed within specific timeframes.

1. Refund Eligibility

a. Refunds at Our Discretion (Up to Two Weeks After Purchase):

• Within the first two weeks of purchase, we may, at our sole discretion, process refund requests for any reason.
• To be eligible for a refund during this period, customers must submit a refund request along with the original purchase receipt or order number.

b. Refunds Due to App Unusability (After Two Weeks and Up to One Month):

• Between two weeks and one month after the purchase date, refunds will only be considered if the app is deemed unusable due to technical issues, malfunctions, or errors.
• To be eligible for a refund during this period, customers must provide clear evidence of the app's unavailability or inability to function as intended.

c. Exemption for "Direct Install" Certificate Revocation:

Refund requests will not be granted if iCreate Pro's "Direct Install" version's certificate gets revoked, as this issue is typically self-fixing, and the app can be reinstalled once the certificate is renewed.

d. No Refunds After One Month:

After one month from the purchase date, no refunds will be issued, except in cases where local laws and regulations mandate otherwise.

2. Refund Request Process

• To request a refund, customers must contact our customer support team at [email protected] within the specified refund eligibility period.
• Customers must provide their order details, reason for the refund request, and any supporting evidence as applicable.

3. Refund Processing Timeline

Refunds will be processed within 3 business days of approval for eligible refund requests.

4. Refund Method

Approved refunds will be credited back to the original payment method used for the purchase.

6. Dispute Resolution

If a customer disagrees with our refund decision, they may contact our customer support team to address any concerns or discuss the decision further.

7. Policy Updates

We reserve the right to modify this refund policy at any time. Any updates will be effective upon posting the revised policy on our app or website.

If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We hope you enjoy using iCreate Pro!